Difference between revisions of "Availability and Support"
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; Freely available: The software is free and can be downloaded from the Internet: [http://www.slu.se/en/collaborative-centres-and-projects/forest-sustainability-analysis/en-heureka/register/ Download and register] | ; Freely available: The software is free and can be downloaded from the Internet: [http://www.slu.se/en/collaborative-centres-and-projects/forest-sustainability-analysis/en-heureka/register/ Download and register] | ||
; Maintenance: [http://www.slu.se/heureka Skogliga hållbarhetsanalyser] at SLU is responsible for maintaining the system. | ; Maintenance: [http://www.slu.se/heureka Skogliga hållbarhetsanalyser] at SLU is responsible for maintaining the system. | ||
− | : | + | :Instructions: [http://www.heurekaslu.org/help/en] |
− | ;Get help: There is no dedicated personal support available. To get help, try the following: | + | ; Get help: |
− | :* | + | :*Support: There is no dedicated personal support available. To get help, try the following: |
− | + | :*Help documentation : {{HeurekaHelpLink}} | |
:*Visit the [{{HeurekaUserForumLink}} user forum] where you can ask questions. | :*Visit the [{{HeurekaUserForumLink}} user forum] where you can ask questions. | ||
:*As a last resort, send an email to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. Unfortunately, support questions are answered only if time so permits. | :*As a last resort, send an email to [mailto:{{HeurekaSupportMail}} {{HeurekaSupportMail}}]. Unfortunately, support questions are answered only if time so permits. |
Revision as of 17:06, 28 May 2015
- Freely available
- The software is free and can be downloaded from the Internet: Download and register
- Maintenance
- Skogliga hållbarhetsanalyser at SLU is responsible for maintaining the system.
- Instructions: [1]
- Get help
-
- Support: There is no dedicated personal support available. To get help, try the following:
- Help documentation : https://www.heurekaslu.se/help/index.html?
- Visit the user forum where you can ask questions.
- As a last resort, send an email to support.heureka@slu.se. Unfortunately, support questions are answered only if time so permits.
- Other questions
- Other question can be sent to info.heureka@slu.se
- Registered users
- As a registered user you get newsletters about upgrades, etc.